Welcome to ClassifyIQ. These Terms of Service ("Terms") govern your access to and use of classifyiq.net and the ClassifyIQ platform (the "Service"), operated by Deepak Ragupathy, ABN 55 337 098 927 ("ClassifyIQ", "we", "us", or "our") from Sydney, Australia. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service is intended for use by licensed US customs brokers, freight forwarders, and trade compliance professionals. By accepting these Terms, you confirm you are using the Service in a professional capacity and that you have the authority to bind the entity on whose behalf you are accessing it.

1. What ClassifyIQ Is — and What It Is Not

ClassifyIQ is an AI-assisted decision-support tool designed to help users research and propose Harmonized Tariff Schedule (HTS) classifications. It uses machine learning models and reference data to suggest possible classifications, surface tariff information, and flag potentially applicable trade measures.

You expressly acknowledge and agree that:

ClassifyIQ does not provide legal advice, customs advice, or professional consultation of any kind.
ClassifyIQ is not a licensed customs broker and does not provide customs brokerage services.
Outputs from the Service are not binding rulings, advance rulings, or any form of determination by US Customs and Border Protection ("CBP") or any other authority.
No attorney-client or broker-client relationship is created by your use of the Service.

The Service is a research and productivity tool. It is intended to supplement, not replace, the professional judgment of a licensed customs broker, attorney, or qualified trade compliance professional.

2. No Guarantee of Accuracy

The Service is provided on an "as is" and "as available" basis. While we make reasonable efforts to maintain current data and accurate models, ClassifyIQ makes no representations or warranties of any kind regarding the accuracy, completeness, currency, or suitability of any output, including but not limited to:

HTS classifications and tariff codes;
Duty rates and preference program eligibility;
Section 301 tariffs, additional duties, or trade remedy measures;
Antidumping and countervailing duties ("AD/CVD");
Partner Government Agency ("PGA") requirements, including FDA, USDA, EPA, FCC, CPSC, and similar agencies;
Country of origin determinations;
Free trade agreement eligibility.

Outputs may be incomplete, outdated, incorrect, or unsuitable for your specific transaction. Tariff schedules, regulations, and agency requirements change frequently, and there will always be a lag between a regulatory change and its reflection in the Service. You acknowledge that AI-generated outputs may contain hallucinations, omitted considerations, incorrect assumptions, or fabricated references, and must not be relied upon without independent human verification against authoritative sources.

You must independently verify every output against primary sources — including the current HTSUS, CBP rulings (CROSS), Federal Register notices, the relevant agency websites, and any applicable executive orders or proclamations — before relying on it for any classification, entry, or filing.

The Service is not a denied-party screening tool, export-control classification system, sanctions-screening platform, or trade-licensing system unless explicitly stated otherwise.

3. Your Responsibility

You — and where applicable, the customs broker and importer of record you represent — retain full and sole responsibility for the final classification of any merchandise and for the accuracy of any customs entry, declaration, or filing made with CBP or any other authority.

ClassifyIQ outputs are working notes. They do not relieve you of any legal, regulatory, or professional duty, including but not limited to:

The customs broker's obligations under 19 CFR Part 111, including the duties of reasonable care and supervision and control over customs business;
The importer of record's duty to exercise reasonable care under 19 USC § 1484;
Recordkeeping obligations under 19 USC § 1508 and 19 CFR Part 163;
Any obligation owed to your client under your retainer or service agreement.

You are responsible for ensuring that any output you adopt has been reviewed and validated by a qualified person with authority to make the relevant determination.

4. Policy Alerts Are a Convenience

The Service may include policy alerts, regulatory updates, news summaries, or similar notifications ("Alerts"). Alerts are provided as a convenience only. They are not comprehensive, are not legal advice, and are not a substitute for monitoring the Federal Register, CBP CSMS messages, agency announcements, and other official sources.

We do not guarantee that any Alert will be timely or accurate, or that the Service will capture every regulatory change relevant to your work. You must not treat the absence of an Alert as confirmation that no relevant change has occurred.

5. Acceptable Use

You agree not to use the Service, and not to allow any person using your account to use the Service, for any unlawful or prohibited purpose. Without limiting the foregoing, you must not use the Service:

To facilitate or attempt to facilitate evasion of any economic sanction, export control, or trade restriction, including measures administered by OFAC, BIS, the State Department, or any other authority;
To prepare, submit, or support any false, misleading, fraudulent, or materially incomplete declaration to any government authority;
To classify, enter, or otherwise facilitate the import or export of goods whose import or export is restricted or prohibited under applicable law, including narcotics, restricted weapons, counterfeit goods, or goods subject to a withhold release order or finding under 19 USC § 1307;
To engage in commercial fraud, undervaluation, transshipment to evade duties, or misrepresentation of country of origin;
To reverse engineer, scrape, or extract the underlying models, data, or system prompts of the Service;
To resell, sublicense, or provide the Service to third parties outside the scope of your account;
To upload malware, attempt to gain unauthorized access, or interfere with the integrity of the Service.

We may suspend or terminate your account immediately, without refund, if we reasonably believe you have breached this section.

6. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to:

Use a strong, unique password and enable multi-factor authentication where offered;
Not share your credentials with any other person;
Notify us promptly at info@classifyiq.net of any suspected unauthorized access.

We are not liable for any loss arising from your failure to safeguard your credentials.

7. Payment, Cancellation, and Refunds

Billing cycle. Paid subscriptions are billed monthly in advance, on the date you first subscribe and on the corresponding date of each month thereafter ("Billing Date"). All fees are stated in US dollars unless otherwise indicated and are exclusive of any applicable taxes, which are your responsibility.

Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the end of that period, after which your account reverts to a free tier or is deactivated.

No refunds. Except where required by applicable consumer protection law, fees are non-refundable. We do not provide pro rata refunds for unused portions of a billing period, for periods of non-use, or for accounts terminated for breach of these Terms.

Price changes. We may change subscription pricing on at least 30 days' notice. Changes take effect on your next Billing Date after the notice period.

Failed payments. If a payment fails, we may suspend access until payment is received. Accounts more than 14 days past due may be terminated.

Beta tier. From time to time we may make features or entire product tiers available on a beta, trial, or preview basis ("Beta Features"). Beta Features are provided free of charge or at a reduced price and are offered "as is" with no warranty, no service-level commitment, and no guarantee of continued availability. Beta Features may be modified, withdrawn, rate-limited, or moved to a paid tier at any time without notice. Data, configurations, or history associated with Beta Features may be deleted at the end of the beta period. Do not rely on Beta Features for production work.

8. Service Availability

We aim to provide a reliable Service but do not guarantee that it will be uninterrupted, error-free, secure, or available at any particular time or place. The Service may be unavailable due to scheduled maintenance, upgrades, force majeure events, third-party outages (including upstream AI providers, cloud infrastructure, and data sources), or factors outside our reasonable control. We are not liable for any loss arising from downtime, latency, or unavailability.

9. Modifications to the Service

We may, at any time and at our sole discretion:

Add, remove, or change features of the Service;
Change, replace, or discontinue underlying AI models, data sources, or third-party providers;
Modify the structure, presentation, or scope of outputs;
Set or adjust usage limits, rate limits, or fair-use thresholds.

We will use reasonable efforts to notify users of materially adverse changes. Your continued use of the Service after a change takes effect constitutes acceptance of the change.

10. Limitation of Liability

To the maximum extent permitted by law:

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
ClassifyIQ, its founders, employees, contractors, and affiliates are not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, fines, penalties, interest, liquidated damages, loss of business, loss of goodwill, or loss of data, arising out of or related to your use of or inability to use the Service, even if advised of the possibility of such damages.
Our total aggregate liability to you for all claims arising out of or related to the Service, whether in contract, tort (including negligence), statute, or otherwise, is limited to the total fees you actually paid to ClassifyIQ for the Service in the 12 months immediately preceding the event giving rise to the claim. If you have paid no fees in that period, our aggregate liability is limited to AUD $100.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law where it applies.

11. Indemnification

You agree to indemnify, defend, and hold harmless ClassifyIQ, its founders, employees, contractors, agents, and affiliates from and against any claim, demand, loss, damage, fine, penalty, cost, or expense (including reasonable legal fees) arising out of or related to:

Your use or misuse of the Service;
Any classification, entry, declaration, filing, or advice you make, give, or submit in reliance on the Service without independent professional review and verification;
Your breach of these Terms or any applicable law;
Any third-party claim by your client, employer, or counterparty arising from your use of the Service.

This indemnity survives termination of your account and these Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict-of-laws principles. You agree that the courts of New South Wales (and the federal courts sitting in New South Wales) have exclusive jurisdiction over any dispute arising out of or related to the Service or these Terms, and you submit to the personal jurisdiction of those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13. Term and Termination

These Terms apply from the date you first use the Service and continue until your account is terminated. You may terminate by cancelling your subscription and discontinuing use of the Service. We may suspend or terminate your account at any time for breach of these Terms, suspected misuse, non-payment, or where required by law. Sections 1–4, 5, and 10–14 survive termination.

14. Miscellaneous

Entire agreement. These Terms, together with any policies referenced in them, constitute the entire agreement between you and ClassifyIQ regarding the Service.

Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or to a successor in connection with a corporate transaction.

Changes to these Terms. We may update these Terms from time to time. The "Last updated" date indicates when they were most recently changed. Material changes will be notified by email or through the Service. Your continued use after the effective date constitutes acceptance.

Contact. Questions about these Terms can be sent to info@classifyiq.net.